Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
Narrative Design Studio is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way. By using our website and services, you consent to the practices described in this policy.
Information We Collect
We collect different types of information depending on how you interact with our website and services. This information helps us provide better services and improve your experience.
Information You Provide Directly
This includes information you voluntarily provide when you:
- • Fill out contact forms or inquiry forms
- • Subscribe to our newsletter or updates
- • Request quotes or consultations
- • Participate in surveys or feedback requests
- • Create an account or profile with us
- • Communicate with us via any channel
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- • IP address and location information
- • Browser type and version
- • Operating system information
- • Pages visited and time spent on our site
- • Referring website information
- • Device information and screen resolution
- • Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from third-party sources, including:
- • Social media platforms when you interact with our content
- • Analytics and advertising partners
- • Business partners and referral sources
- • Public databases and directories
- • Marketing and lead generation services
How We Use Your Information
We use your personal information for various legitimate business purposes, always in accordance with applicable privacy laws and with respect for your rights and preferences.
Service Provision and Communication
- • Respond to your inquiries and provide requested information
- • Deliver our design and consulting services
- • Communicate about projects, timelines, and deliverables
- • Provide customer support and technical assistance
- • Send important updates about our services
Website Improvement and Analytics
- • Analyze website usage and user behavior
- • Improve our website functionality and user experience
- • Optimize our content and services
- • Perform security monitoring and fraud prevention
- • Troubleshoot technical issues
Marketing and Business Development
- • Send newsletters and marketing communications (with consent)
- • Inform you about new services and offerings
- • Conduct market research and analysis
- • Personalize your experience on our website
- • Develop and improve our business strategies
Legal Basis for Processing
Under applicable data protection laws, we process your personal information based on the following legal grounds:
Consent
When you explicitly agree to our processing of your personal information for specific purposes, such as marketing communications or newsletter subscriptions.
Contract Performance
When processing is necessary to fulfill our contractual obligations to you or to take steps prior to entering into a contract.
Legitimate Interest
When we have a legitimate business interest in processing your information, such as improving our services or website security.
Legal Obligation
When we are required by law to process your information, such as for tax reporting or regulatory compliance purposes.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service Providers and Partners
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These parties are contractually obligated to keep your information confidential and secure.
Legal Requirements
We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- • Encryption of sensitive data in transit and at rest
- • Regular security assessments and updates
- • Access controls and authentication measures
- • Employee training on data protection and security
- • Secure hosting and infrastructure partnerships
- • Regular backups and disaster recovery procedures
- • Monitoring for security threats and vulnerabilities
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods:
- • Contact inquiries: 3 years from last contact
- • Newsletter subscriptions: Until you unsubscribe
- • Website analytics: 26 months (Google Analytics default)
- • Project-related data: 7 years for business records
- • Marketing data: 3 years from last engagement
- • Legal compliance data: As required by applicable laws
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. We respect these rights and will respond to valid requests in accordance with applicable law.
Access and Portability
- • Request access to your personal information
- • Receive a copy of your data in a portable format
- • Request information about our data practices
Correction and Deletion
- • Correct inaccurate or incomplete information
- • Request deletion of your personal information
- • Update your preferences and settings
Control and Objection
- • Object to processing based on legitimate interest
- • Restrict or limit processing of your information
- • Withdraw consent for specific processing activities
Marketing Communications
- • Unsubscribe from marketing emails
- • Opt out of targeted advertising
- • Manage communication preferences
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information.
Safeguards for International Transfers:
- • Standard contractual clauses approved by regulatory authorities
- • Adequacy decisions by relevant data protection authorities
- • Certification schemes and codes of conduct
- • Other legally recognized transfer mechanisms
Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can address the situation appropriately.
Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and may provide additional notice as appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
Privacy Questions and Requests
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, we encourage you to contact us through our website's contact form.
We are committed to addressing your privacy concerns promptly and transparently. We will respond to valid requests within the timeframes required by applicable law, typically within 30 days of receiving your request.
Regulatory Compliance
We are committed to complying with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy legislation.
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.