Terms of Service
Please read these terms carefully before using our website and services.
Agreement to Terms
Welcome to Narrative Design Studio. These Terms of Service ("Terms") govern your use of our website, services, and any content, tools, or features we provide (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of our Services constitutes acceptance of any changes.
Our Services
Narrative Design Studio provides professional design and creative services, including but not limited to:
- • User-centered content creation and strategy
- • Interactive storytelling design and development
- • Engagement-focused user experience design
- • Website design and development services
- • Brand narrative development and consultation
- • Digital marketing and content optimization
- • Creative consulting and strategic guidance
Our Services are provided on a project basis or through ongoing consulting relationships, as agreed upon in separate service agreements or project proposals.
User Responsibilities and Obligations
By using our Services, you agree to the following responsibilities and obligations:
Acceptable Use
- • Use our Services only for lawful purposes and in accordance with these Terms
- • Provide accurate and complete information when requested
- • Respect intellectual property rights of all parties
- • Maintain the confidentiality of any access credentials
- • Report any security vulnerabilities or issues you discover
Prohibited Activities
- • Attempt to gain unauthorized access to our systems or services
- • Use our Services to transmit harmful, illegal, or inappropriate content
- • Interfere with or disrupt our Services or servers
- • Copy, modify, or distribute our proprietary content without permission
- • Use automated systems to access our Services without authorization
Service Terms and Project Agreements
Specific terms for design and consulting services will be outlined in separate project agreements, proposals, or statements of work. These project-specific agreements supplement these general Terms of Service.
General Service Provisions:
- • Project scope, timeline, and deliverables will be defined in project agreements
- • Payment terms and schedules will be specified in project proposals
- • Revisions and change requests may be subject to additional fees
- • Client approval and feedback are required at designated project milestones
- • Final deliverables will be provided upon completion of payment obligations
Intellectual Property Rights
Intellectual property rights related to our Services are important and are addressed as follows:
Our Intellectual Property
All content, designs, text, graphics, logos, icons, images, software, and other materials on our website and in our Services are owned by or licensed to Narrative Design Studio and are protected by copyright, trademark, and other intellectual property laws.
- • Website content and design elements
- • Proprietary methodologies and frameworks
- • Templates, tools, and resources we create
- • Marketing materials and brand assets
Client Content and Materials
You retain ownership of content, materials, and information you provide to us. By engaging our Services, you grant us a license to use, modify, and incorporate your materials as necessary to provide our Services.
- • Brand assets and existing content you provide
- • Business information and proprietary data
- • Feedback and input during the design process
- • Approved final designs and deliverables (as specified in project agreements)
Work Product Ownership
Ownership of work products, designs, and deliverables created during our engagement will be addressed in specific project agreements. Generally, final approved deliverables transfer to clients upon full payment, while we retain rights to our methodologies, processes, and general knowledge.
Payment Terms and Pricing
Payment terms for our Services will be specified in project agreements and proposals. General payment policies include:
Payment Policies:
- • Payment schedules and amounts will be outlined in project proposals
- • Invoices are typically due within 30 days of receipt unless otherwise specified
- • Late payments may be subject to interest charges as permitted by law
- • Project work may be suspended for overdue payments
- • Final deliverables are released upon completion of all payment obligations
- • Refund policies will be addressed in specific project agreements
Warranties and Disclaimers
We strive to provide high-quality Services, but certain limitations and disclaimers apply:
Our Commitments
- • We will provide Services with professional skill and care
- • We will deliver Services in accordance with agreed specifications
- • We will address any material defects in our work product
- • We will maintain reasonable security for your information
Service Limitations
Our Services are provided "as is" and we disclaim certain warranties to the extent permitted by law:
- • We cannot guarantee specific business outcomes or results
- • Website availability and performance may be affected by factors beyond our control
- • Third-party services and tools may have their own limitations
- • Market conditions and user behavior may impact the effectiveness of our work
Limitation of Liability
To the extent permitted by applicable law, our liability for damages arising from or related to our Services is limited as follows:
Liability Limitations:
- • Our total liability will not exceed the amount paid by you for the specific Services giving rise to the claim
- • We are not liable for indirect, incidental, special, consequential, or punitive damages
- • We are not responsible for loss of profits, revenue, data, or business opportunities
- • Claims must be brought within one year of the event giving rise to the claim
- • These limitations apply regardless of the legal theory of liability
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you to the extent prohibited by applicable law.
Confidentiality and Non-Disclosure
We understand that you may share confidential information with us during our engagement. We are committed to protecting your confidential information:
Confidentiality Commitments:
- • We will keep your confidential information secure and confidential
- • We will only use confidential information as necessary to provide our Services
- • We will not disclose confidential information to unauthorized third parties
- • We will return or destroy confidential information upon request
- • Our team members and contractors are bound by confidentiality obligations
- • Separate non-disclosure agreements may be executed for sensitive projects
Termination of Services
Either party may terminate our service relationship under certain circumstances:
Termination by Client
- • You may terminate projects with reasonable notice as specified in project agreements
- • Payment for completed work and expenses incurred up to termination date will be due
- • Refunds, if any, will be handled according to project-specific terms
Termination by Us
- • We may terminate Services for non-payment or breach of these Terms
- • We may terminate Services if continuation would violate applicable laws
- • We will provide reasonable notice when possible
Force Majeure
Neither party will be liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet service interruptions, or other unforeseeable circumstances.
In such events, the affected party will notify the other party promptly and use reasonable efforts to resume performance as soon as practicable.
Governing Law and Dispute Resolution
These Terms will be governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any disputes arising from these Terms or our Services will be subject to the exclusive jurisdiction of the courts of Greece.
Dispute Resolution Process:
- We encourage direct communication to resolve any issues or concerns
- If direct resolution is not possible, we may engage in mediation
- Formal legal proceedings will be a last resort
- Each party will bear their own legal costs unless otherwise determined by a court
General Provisions
Entire Agreement
These Terms, together with any project-specific agreements, constitute the entire agreement between you and Narrative Design Studio regarding the use of our Services, superseding any prior agreements or understandings.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to be enforceable while preserving its intent.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to affiliates or in connection with a merger, acquisition, or sale of assets.
Waiver
Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.
Updates to These Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date and may provide additional notice as appropriate.
Your continued use of our Services after any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should discontinue use of our Services.
Questions About These Terms
If you have questions about these Terms of Service or need clarification about any provisions, please contact us through our website's contact form. We are committed to maintaining transparent and fair business relationships with all our clients.
We will respond to your inquiries promptly and work with you to address any concerns about our terms or services.